Ladder of Inference

The ladder of Inference was created by Chris Argyris, professor emeritus at Harvard, to help leaders understand how all of our actions are based on thoughts filtered through intentions, assumptions, mindsets and beliefs. We climb the ladder without knowing it: We notice the facts that we think are important and ignore the rest We filter […]

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TeamSense

For Leaders of High Performance Sales, Operational and Project Teams

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Listening

Five things that improve when leaders listen and what gets in the way

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